Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CloudPloy ("Company," "we," "our," or "us") concerning your use of the CloudPloy website located at cloudploy.com and our PHP application deployment platform (the "Service").

By accessing or using our Service, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you are prohibited from using or accessing this Service.

Service Description

CloudPloy provides deployment automation software and tools specifically designed for PHP application deployment and management. Our Service includes:

• Docker-powered PHP application deployment automation in moments
• Multi-cloud deployment support (AWS, DigitalOcean, Vultr, Google Cloud, etc.)
• Automated security hardening and SSL certificate deployment
• Deployment monitoring and management tools
• Automated database deployment and backup solutions
• Developer-friendly deployment tools and integrations

IMPORTANT: CloudPloy provides deployment automation software only. You are responsible for obtaining and paying for your own cloud server infrastructure from providers like AWS, DigitalOcean, or Vultr. We do not provide or charge for server hosting - you pay cloud providers directly for infrastructure costs. We reserve the right to modify, suspend, or discontinue any part of our Service at any time with reasonable notice to users.

User Accounts and Registration

To use certain features of our Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account
• Ensure you are at least 18 years old or have parental/guardian consent

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

User Responsibilities and Acceptable Use

Permitted Uses

You may use our Service for legitimate business and personal purposes, including:

• Deploying and managing WordPress websites to your own servers
• Testing and development environment deployment
• Client project deployment and management
• Educational and learning purposes

Prohibited Uses

You agree not to use our Service for:

• Illegal activities or violating applicable laws and regulations
• Hosting malicious software, viruses, or harmful code
• Spamming, phishing, or fraudulent activities
• Copyright infringement or intellectual property violations
• Adult content, hate speech, or discriminatory material
• Cryptocurrency mining or resource-intensive operations without approval
• Attempting to gain unauthorized access to other systems
• Interfering with or disrupting the Service or other users
• Any activities that violate your cloud provider's terms of service

Payment Terms and Billing

Subscription Plans

CloudPloy offers a free plan for one server and one app, with a 2 vCPU / 2 GB RAM limit, plus paid plans with higher limits. Current pricing is available on our website and may change with reasonable notice. Subscription fees cover the deployment control plane. You pay your provider directly for servers you connect. Prepaid AWS provisioning is not currently available; when enabled, it will bill compute separately from prepaid credits at the provider's rate.

Payment Processing

• Our free forever plan requires no payment information
• Paid subscriptions are processed through secure third-party providers (Stripe, PayPal)
• Paid subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• You are responsible for all applicable taxes on our software fees
• Failed payments may result in deployment automation service suspension
• Cloud infrastructure costs are separate and paid directly to your cloud provider

Plans and Availability

Plan features and limits are listed on our pricing page. We may change plan availability, features, and limits; subscription changes are handled under these terms.

Cancellation and Refunds

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. We do not provide refunds for partial subscription periods, except as required by law.

Intellectual Property Rights

Our Intellectual Property

The Service and all content, features, and functionality are owned by CloudPloy and are protected by copyright, trademark, and other intellectual property laws. This includes:

• Software, code, and proprietary technology
• User interface design and user experience
• Documentation, tutorials, and educational content
• Trademarks, logos, and brand elements

Your Content and Data

You retain ownership of all content and data you upload to or create through our Service. By using our Service, you grant us:

• A limited license to host, store, and process your content
• Permission to make backups and ensure service reliability
• Rights to provide technical support and service optimization

You represent that you have all necessary rights to the content you upload and that it does not infringe on third-party intellectual property rights.

Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We collect only necessary information to provide our Service
• Your data is encrypted and stored securely
• We do not sell or share your personal information without consent
• You have rights to access, modify, and delete your data
• We comply with GDPR, CCPA, and other applicable privacy laws

Please review our complete Privacy Policy for detailed information about how we handle your data.

Service Availability and Support

Uptime and Reliability

We strive to maintain high service availability but cannot guarantee 100% uptime. Our Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Infrastructure or third-party service issues
• Security incidents or emergency responses
• Force majeure events beyond our control

Technical Support

We provide technical support through various channels including email, documentation, and knowledge base. Support response times vary based on your subscription plan and the nature of the issue.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUDPLOY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, data, or business opportunities
• Service interruptions or downtime
• Security breaches or data loss
• Third-party actions or service failures
• Any damages exceeding the amount paid for the Service

This limitation applies regardless of the legal theory on which the claim is based and even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless CloudPloy and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

Termination

Termination by You

You may terminate your account and stop using our Service at any time by:

• Canceling your subscription through your account dashboard
• Contacting our support team
• Following the cancellation process outlined in our documentation

Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay applicable fees
• Engage in illegal or harmful activities
• Abuse or misuse our Service

Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your account and data after a reasonable notice period. You remain responsible for all charges incurred before termination.

Dispute Resolution

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us at legal@cloudploy.com to discuss and resolve any disputes informally.

Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles. Any legal proceedings shall be conducted in the courts of [Jurisdiction].

Changes to Terms

We may update these Terms from time to time to reflect changes in our Service or legal requirements. We will notify users of material changes by email or through our Service. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Miscellaneous

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CloudPloy regarding the use of our Service.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Contact Information

If you have questions about these Terms, please contact us: